Refund & Exchange Policy

At Kherriwala, we stand by the quality of our footwear and want every customer to be fully satisfied with their purchase. We understand that sometimes a product may not meet expectations, which is why we offer a transparent and customer-friendly return and exchange policy.

1. Eligibility for Returns or Exchanges

You can request a return or exchange within 7 days of receiving your order, provided that:

·         The product is unused, unworn, and in its original packaging.

·         The product has no signs of wear or damage.

·         You have the original receipt or order confirmation.

Once inspected and approved, you’ll be eligible for a refund or exchange as per your preference.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

·         Items purchased during sales or promotions.

·         Customized or made-to-order products.

·         Products showing signs of wear or tampering after delivery.

Please ensure you review all product details and sizing information carefully before placing your order.

3. Process for Returns

To initiate a return or exchange:

1.      Contact our customer support at [insert email/contact number] with your order details and reason for return.

2.      Our team will guide you through the next steps and arrange for a pickup or provide a return address.

3.      Once we receive and inspect the product, we’ll confirm approval and process your refund or exchange.

Refunds will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Damaged or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please notify us within 48 hours of receiving your parcel. We’ll promptly arrange for a replacement or issue a full refund at no additional cost.

5. Shipping Costs

·         Return shipping fees may apply unless the product was damaged, incorrect, or defective upon delivery.

·         In such cases, Kherriwala will bear the return shipping cost.

6. Our Promise

Our goal is to ensure a hassle-free shopping experience for every Kherriwala customer. We value your trust and will do our best to resolve all concerns quickly and professionally.